A S H L E Y  A U S T I N

RETURN POLICY

All full priced apparel and shoes can be exchanged or returned for a store credit within 14 days of receiving your parcel. All accessories, beauty, home, jewelry, sale, and custom orders are Final Sale.   

 

To begin the return process simply contact ashley@shopashleyaustin.com. Please include your name, address, order number, and items to be exchanged or returned. 

 

In order to receive a store credit, your return item must meet the following conditions.

  • Must be received within 14 days of receiving your order

  • Must be new and unworn and in the original packaging

  • Must not be a Final Sale item

  • Must not smell of perfume, deodorant, or detergent

  

We will inspect all return items upon receipt and any returns which fail to comply with the above will be sent back to you.

 

The cost of return shipping is at the customer's expense. We will not refund or credit the cost of return postage.

 

We will not process returns until your item is received by us. It is highly advised to add tracking to your shipment as we don't guarantee shipments will be received.

 

Please note that while every effort is made to accurately display the color of our items (all computer monitors vary) and we cannot guarantee that your monitor's display will represent the color accurately.